Policies

A stay with us will be even more enjoyable once you've read over our policies and cancellation guidelines.

• Check In–4:00 p.m.
  Your code to the front door won't work until your check-in day and time. If you want in early, call the office 858.277.6444.
  (PLEASE don't hassel the cleaning crew, they are cleaning for you.)
• Check Out–11:00 a.m. (So it can be clean by 4:00 pm)
• Security Deposit–
  1.) This is fully refundable if nothing's lost, broken, ruined, destroyed, or unnecessarily dirty. Cleaning service is $40 an hour so the cleaner you leave it, the less likely you'll have any extra charges.
  2.) The lofts are a nominal $25 extra per loft - for cleaning and laundry expense.
  3.) Refund checks will be mailed as quickly as possible after check out.
  4.) If you get home and unpack only to find you took home towels or any Boulder Bay Chalet items, call immediately and mail the item(s) to Boulder Bay Chalet, 11727 Invierno Drive, San Diego, CA 92124, so you don't get charged for it.
• Clean Up–
  On the bottom of the rental contract there is a section that lets you decide if you want to: 1)strip the beds that are used and put the sheets & pillow cases in the laundry room; 2)put the dishes in the dishwasher and turn it on; 3) Empty all the trash cans and take all of your trash to the city dumpster(the address is on the contract). If you aren't going to do these items, PLEASE add the $30 to your contract so we know we are going to need extra time or people to clean.
• Reserving Dates–
  For dates more then 90 days away a nonrefundable 20% deposit is required to hold the reservation (a check is always preferred). If you decide to cancel before the 90 days your deposit will be refunded (less credit card cost if applicable) if and when we re-rent the dates for the same amount or more. The balance and Security Deposit are due 90 days before the 1st reservation date.
  For all other reservations the full amount is due and payable when you sign your Rental Contract. NO Reservation is secured until it is paid for.
• Payment Method–
  Visa, Master Card, American Express and Discover will secure your reservation in a pinch. But checks are preferred if time allows. We also accept wire transfers.
  NO reservation is secure until it is paid in full.
• Cancellation Policies–
  1.) There will be no refund for cancellations within 30 days of reservation date.
  2.) Any and all refunds, less credit card costs and all other costs, will be mailed after clean up and repairs are completed.
  3.) Credit card cancellation or disputes will incur a fee of $70 plus any legal and/or filing fees incurred.
  4.) Cancellations due to verifiable road or weather conditions will receive credit for alternate dates.
• Pets–
  1.) Pets are welcome if well behaved and you clean up their pooh and litter and wash off where they have watered.
  2.) There is a $250 pet deposit. PLEASE take 3 towels per animal to wipe feet and fur.
  3.) Please refrain from putting pet related matter (cat litter, etc.) in the toilet. You will be charged plumbing fees for clearing the clog.
  4.) ABSOLUTLY NO PETS IN THE LOFTS.
  THE LOFTS ARE A FUR FREE ZONE FOR PEOPLE WITH ALERGIES.
  PLEASE RESPECT IT AND KEEP ALL ANIMALS OUT OF THE LOFTS COMPLETELY.
• Pontoon Boat–
  1.) You must refill the gas tanks to where they were when you arrived. If we refill for you it is $50 plus the gas.
  2.) There are a set of rules you will need to read and agree to.
  3.) NO BEACHING THE PONTOON BOAT. This is the number one way renters ruin boats. If you don't think you can resist beaching the boat, don't use it. You won't want the repair cost.
• How many people in your group?–
  1.) PLEASE BE HONEST! We would prefer that people did not sleep on the couches as it wears them out too fast. The lofts are only $25 extra per loft. We kept this amount low to accommodate your group. The bear room loft has 1 queen and 1 twin. The bunk room loft has 1 queen and 2 twins.
  2.) If we have to clean up after 20 people but you only booked 10 people, you will be charged for the extra time it takes to clean. Our problem is if we don't know the truth, we may not have given ourselves enough time or people to clean before the next group arrives. Would you like to wait after 4:00 pm to check in just because someone didn't tell us there was going to be so many people? If we know there will be more then 12 people we will make sure we have the full 5 hours to clean and we will get 3 people to do the job.
  3.) On the bottom of the rental contract is a section that lets you decide if you want to strip the beds that are used, put the dishes in the dishwasher and turn it on and take your trash to the city dumpster. If you aren't going to do these items, PLEASE add the $30 to your contract so we know we are going to need extra time or people to clean.