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Policies
A stay with us will be even more enjoyable once you've read over our
policies and cancellation guidelines.
- Check In–4:00 p.m. or when the lock box is the
color you're looking for. (PLEASE don't hassel the cleaning crew)
- Check Out–11:00 a.m. (So it can be clean by 4:00 pm)
- Cleaning Deposit–
1.) This is fully refundable if nothing's lost, broken, ruined, destroyed, or unnecessarily
dirty. Cleaning service is $40 an hour so the cleaner you leave it, the less likely you'll have
any extra charges.
2.) Refund checks will be mailed as quickly as possible after check out.
3.) If you get home and unpack only to find you took home towels or any Boulder Bay Chalet
items, call immediately and mail the item(s) to Boulder Bay Chalet, 11727 Invierno Drive,
San Diego, CA 92124, so you don't get charged for it.
- Reserving Dates–
1.) Dates less the 90 days away may pay with any available means, in full with a
seperate cleaning deposit check.
2.) Dates more then 3 months away must be reserved by check with payment in full plus a
seperate cleaning deposit check and a copy of government-issued photo ID.
NO Reservation is secured until it is paid for.
- Payment Method–
1.) Payments made by personal or cashiers check save 2% off the room and boat rental cost.
2.) Payments made by wire transfer save 2% but add $10 per transfer.
3.) We accept Visa, Master Card, American Express and Discover.
- Cancellation Policies–
1.)There will be no refund for cancellations
within 7 days of reservation date.
2.) There is no refund for cancellations 8 or more days
prior to reservation date if not re-rented.
3.) Any and all refunds will be made by check.
4.) Credit card cancellation or disputes will incur a fee of $70.
5.) Cancellations due to verifiable road or weather conditions will receive credit
for alternate dates.
- Pets–
1.) Pets are welcome if well behaved and you clean up their pooh and litter and wash off where they have watered.
2.) There is a $250 pet deposit. PLEASE take 3 towels per animal to wipe feet and fur.
3.) Please refrain from putting pet related matter (cat litter, etc.) in the toilet.
You will be charged plumbing fees for clearing the clog.
- Pontoon Boat–
1.)There are a set of rules you will need to read and agree to.
2.) NO BEACHING THE PONTOON BOAT. This is the number one way renters ruin boats.
If you don't think you can resist beaching the boat, don't bother to include it in your
rental. You won't want the repair cost.
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